Frequently Asked Questions

Find answers to common questions about Cookie Prime, setup, compliance, and more.

General

Setup & Integration

Compliance

Billing & Plans

What is Cookie Prime?

Cookie Prime is a comprehensive cookie compliance and consent management platform that helps websites comply with GDPR, CPRA, nFADP, and other privacy regulations. We provide intelligent cookie scanning, customizable consent banners, and automated policy generation.

Do I need a cookie consent solution?

Yes, if your website uses cookies (including analytics, advertising, or functional cookies) and has visitors from the EU, California, Switzerland, or other regions with privacy laws, you're legally required to obtain user consent before setting non-essential cookies.

How does the free trial work?

Our free trial lasts for 10 days and includes full access to all features. No credit card required - just sign up with your email. After 10 days, you can choose to continue with one of our paid plans or your account will be paused.

How do I integrate Cookie Prime?

Add this single script to the <head> section of your website - it must be the first script:

<!-- Basic Cookie Prime Integration -->
<script src="https://storage.googleapis.com/cookieprime_bucket/loader.js"
    data-id="YOUR_DOMAIN_ID">
</script>

Replace YOUR_DOMAIN_ID with the domain ID from your Cookie Prime dashboard.

How do I integrate with Google Tag Manager?

Add the data-gtm-integration attribute to enable GTM support:

<!-- Cookie Prime with GTM Integration -->
<script src="https://storage.googleapis.com/cookieprime_bucket/loader.js"
    data-id="YOUR_DOMAIN_ID"
    data-gtm-integration="true">
</script>

This enables automatic dataLayer initialization and cookie consent event tracking.

GTM Triggers to Create:

  • cookieConsentUpdated - Fires when user changes consent preferences
  • cookiePrimeSDKReady - Fires when Cookie Prime banner loads
  • consentModeUpdated - Fires when Google Consent Mode updates

GTM Tags Configuration:

Configure your analytics and marketing tags to fire only when the appropriate consent categories are granted. Use the consent state from the dataLayer to control tag execution.

Do I need technical skills to use Cookie Prime?

No technical skills are required for basic setup. Our platform is designed for business owners, marketers, and website administrators. For advanced customization, some basic HTML/CSS knowledge can be helpful but is not necessary.

Can I use Cookie Prime on multiple domains?

Yes! Our Pro and Business plans include multi-domain support. You can manage all your websites from a single Cookie Prime dashboard with centralized reporting and settings.

Which regulations does Cookie Prime support?

Cookie Prime supports GDPR (EU), CPRA (California), nFADP (Switzerland), LGPD (Brazil), PIPEDA (Canada), and other major privacy regulations. Our system automatically detects user locations and serves the appropriate consent experience for each region.

Does Cookie Prime support consent mode?

Yes, Cookie Prime fully supports consent mode integration. When GTM integration is enabled, Cookie Prime automatically updates consent mode based on user preferences, ensuring proper compliance with analytics and advertising platforms.

How often should I scan my website for cookies?

We recommend scanning your website whenever you make significant changes to your site, add new plugins, or update your analytics tools. Cookie Prime can automatically rescan your site weekly, or you can trigger manual scans as needed.

What's the difference between the plans?

Our plans differ mainly in page limits and advanced features. All plans include our core compliance features: cookie scanning, consent banners, and policy generation. Higher plans add multi-domain support, priority support, advanced analytics, and unlimited pages.

Can I upgrade or downgrade my plan?

Yes, you can change your plan at any time from your account dashboard. Upgrades take effect immediately, while downgrades apply at the end of your current billing cycle.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express). All payments are processed securely through our PCI-compliant payment processor. We offer monthly billing cycles only.

Still have questions?

Our support team is here to help you get the most out of Cookie Prime.

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